If you are reading this article, we can safely assume that there is no need to introduce one of the fastest-growing video-sharing platforms of the new era: TikTok, also known as Douyin in China. You probably already have prior experience with this social networking service, and things used to go just fine… until you have suddenly lost access to it. Or maybe you have simply decided to delete your account for some reason but then regretted it. Either way, let’s see how to recover your TikTok account.
Recover a Locked TikTok Account
As already suggested in the introductory part, there may be several reasons explaining the need to recover TikTok accounts. For example, your account can be simply locked. If so, you have to know why. It can be because you have forgotten your login information, such as your username or password. In more problematic cases, your account can be locked if your behavior on the platform did not comply with the terms of service. Indeed, TikTok has a certain set of rules to protect its users against abusive conduct, spamming, security issues… to name only a few. We strongly suggest you read those terms and make sure that you haven’t been suspended nor banned for violating the rules in question.
Some other times, the issue can be due to some common mistakes or omissions. It can even be a matter of context. This is why TikTok itself offers some basic troubleshooting tips (under the ‘First steps’ section):
- Restart the app and/or the device: Yes, sometimes the ‘problem’ can be as simple as that.
- Check your Internet connection: Even in our modern times, no connection is always perfectly functioning. So don’t forget to check the quality of your signal. You can also try to alternate between Wi-Fi and mobile data and see if the issue persists.
- Clear your app cache: Another tip that might be of help. Proceed as follows:
Open the app -> Select ‘Me’ on the lower right corner -> Tap ‘…’ (three dots) on the upper right and access your settings -> Select ‘Clear cache’.
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If none of those tips solve the problem, you can report it via the dedicated section of the app. The staff can then investigate your case and help you recover your TikTok account.
Recover a Deleted TikTok Account
Time needed: 30 minutes.
Here’s another common scenario: you may have deleted your TikTok account and now be looking for ways to recover it. Well, you still have a chance of recovery within the 30 days following the deletion. You will have to go through a few steps:
- Start by signing up
The first thing to do is to proceed like any usual TikTok sign-up. So open the app and tap the profile icon located on the bottom right corner. Select ‘Sign up’.
- Complete the login process
Now you are at the TikTok login step. On the bottom, there will be a banner asking if you ‘Already have an account’ and a ‘Log in’ option. Select it. Now choose ‘Use Phone/Email/Username’ and sign in with your user information.
- Wait for the deactivation message
TikTok will now confirm that your account has been deactivated. To recover your TikTok account, select ‘Reactivate.’
That’s it; your account is active again.
FAQs About TikTok Account Recovery
Open the ‘Me’ menu and click on ‘…’ (three dots). Select ‘Report a problem’ and choose your topic. Follow the steps indicated by the app. At the end of the process, the app will ask if your problem was resolved. If it is persisting, you can click ‘Still have problem’ and contact the support staff for further information.
Yes, you can use an email address instead. Check the ‘Log in’ section of the app. Click ‘Email/Username’ and then ‘Forgot password?’. You should see ‘Phone Number and Email’ in there. Choose ‘Email.’ Type your email address and click on the ‘Reset’ button. This should redirect you to the usual process. TikTok will send you a link so that you can reset your password.
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It would be best to contact the staff externally by sending an email to the app’s official address.
Password resets are a common solution for hacked accounts. However, we strongly recommend you contact the staff to get some clarification since the problem can be more severe than it seems and thus not necessarily solved with just a password modification.
TikTok accounts deleted for more than 30 days cannot be recovered. In such cases, one has to start over by creating a new account.
Last Words on How to Recover Your TikTok Account
In this article, we have tried to address the most common cases of account recovery for TikTok users. We would like to remind you once again that sometimes, the problem can be as simple as a temporarily weakened Internet connection or a ‘tired’ device. So please don’t forget to double-check these. Same goes for the rules of conduct: make sure that you are not on the app’s ‘black list,’ so to speak. For any other case, and as long as your account was deactivated for less than 30 days, the guidelines given in the article should be enough to solve your issue.
If you liked this article, you may also like our article about how to contact TikTok as well.